Error while opening attachment in mobile time off
Successfactors - Employee Central
Reproducing the Issue
1. Login to SF mobile app
2. Navigate to the employee's leave request
3. Select one of the leave request and click on the attachment(if uploaded)
4. An error is displayed as below
5. If the same step is followed through a desktop UI, the attachment opens correctly without any error.
It works in on the UI as it only checks the UI permission whether a user is able to access Time Off or not.
In Mobile time off, it uses a different API to request attachment from MDF therefore Read and Write permission to MDF needs to be enabled.
Enable 'Read/Write permission on Metadata Framework' for the employee in order for him to view the attachment in mobile app.
Time off Mobile Attachment Failed to load document , KBA , LOD-SF-EC-TIM , Time-Off , Problem