SAP Knowledge Base Article - Public

2450796 - Parent-Child Picklist Relationship not working on External Career Site

Symptom

Child filter fields are not selectable/grayed out after selecting parent filter field on the career site.

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Environment

uccessFactors BizX  - Recruiting Management(RCM)

Reproducing the Issue

Go to External Career site> See below screenshot> You can see that after selecting the value from Parent field 'Group Company', child fields 'Business' and 'Location' are grayed out. Parent-Child picklist are corerctly configured in the Job req template as well as in the picklist file.

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Cause

Search order and Grid order done in the backend(provisioning) are not correct.

See below: In this scenario, Group Company field is the Parent field and Business & location fields are the child fields. Grid order and Search order for the child fields are doen befoer the Parent field.

Example: Group Company grid & search order is 6 where as Child fields are 4 and 5.

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Resolution

Whenever there is a Parent-Child picklist field used in the serach criteria on career site, please make sure grid/search order for parent field should be first and then only for child field. 

In this example, Group Company grid and search order should be 4 and Business & Location order should be 5 & 6 respectively.

After correcting the order, Cild fields are selectable and not grayed out.

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If you are a Partner, please correct the order in Internal and External search settings in Provisioning

If you are a customer, please craete an incident for Cloud Product Support to check the configuration

Keywords

Parent Child picklist Career site fields grayed out , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors HCM Core 1702