You have created a Reported tax payable return, however the reported tax return is not visible for payment in the Tax Payment. Furthermore, the Pay button is grayed out.
Reproducing the Issue
- Go to Tax Management work center
- Go to Tax Payments view
- Open the relevant tax payment
In the Open Tax Returns section, you did not find the correct tax return.
- Go to e.g. Sales and Use Tax Returns view
- Find the Reported tax return.
You see that the Pay button is grayed out.
Although this is a tax payable, the Total Payable/Receivable amount is Zero.
The previous tax return run resulted in a tax receivable from tax authority. However, this tax receivable has been carried forward to the current tax return, which has a tax payable in the same amount. Refer to the Carry Forward Amount field in the tax return.
System behavior is correct. The externally created payments for this tax returns can be canceled/reversed.
2040973 - How to Process an Incoming Tax Return
KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To