SAP Knowledge Base Article - Public

2450654 - Some Fields (Phone Number, Fax number, Email) of The Contact Are Not Editable

Symptom

Some Fields (Phone Number, Fax Number, Email) of the Contact are not editable.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Customers work center.
  2. Select the Contacts view.
  3. Open Contact ABC.
  4. Click on edit, the fields Phone Number, Fax number, Email are greyed out.

Cause

This can be due to several causes:

  1. The Account linked to the Contact has no address.
  2. The Contact has no Business Address.
  3. The Contact is not linked to any Account.
  4. The Contact came from an Integration system and hence cannot be edited.

Keywords

New Contact, Customers, edit, contact, edit, Phone Number, Fax number, Email are greyed out, E-Mail , KBA , contact , read only , account , e-mail address , LOD-CRM-CON , Contact , How To

Product

SAP Cloud for Customer all versions