2450066 - SAML self-service fails verifying the account with the identity provider in SAP Analytics Cloud

SAP Knowledge Base Article - Public

2450066 - SAML self-service fails verifying the account with the identity provider in SAP Analytics Cloud

Symptom

  • Using the SAML Single Sign-On (SSO) configuration in the menu System > Administration > Security, the following error occurs when verifying one account with the identity provider:
    • We have encountered an error during the account verification setup. Please check that your login credential is not used by another user and try again.
  • In Chrome Developer Tools (accessed via the F12 key), the following error message in the console appears:
    • app.chunk.4.slice_of_main-chunk.ee91600….js:23 POST 500 (Internal Server Error)
    • uploadIdPMetadata failed with 401 status
    • uploadIdPMetadata_V1 failed with 401 status
      UploadIDP.png

Environment

  • SAP Analytics Cloud

Resolution

If you experience this issue, please open an incident with Product Support.

  1. Use the link https://launchpad.support.sap.com/#incident/solution
  2. Select the component LOD-ANA-BI
  3. Provide the following information along with the error message:
  • Your Tenant URL
  • Attach the XML metadata file for your SAML Identity Provider

See Also

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Keywords

FPA35-6120, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, SAML self-service, SAML2.0, selfservice, self service, SAC , KBA , fails when verifying , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0