SAP Knowledge Base Article - Public

2450066 - SAML self-service fails verifying the account with the identity provider in SAP Analytics Cloud


  • Using the SAML Single Sign-On (SSO) configuration in the menu System > Administration > Security, the following error occurs when verifying one account with the identity provider:
    • We have encountered an error during the account verification setup. Please check that your login credential is not used by another user and try again.
  • In Chrome Developer Tools (accessed via the F12 key), the following error message in the console appears:
    • app.chunk.4.slice_of_main-chunk.ee91600….js:23 POST 500 (Internal Server Error)
    • uploadIdPMetadata failed with 401 status
    • uploadIdPMetadata_V1 failed with 401 status


  • SAP Analytics Cloud


If you experience this issue, please open an incident with Product Support.

  1. Use the link
  2. Select the component LOD-ANA-BI
  3. Provide the following information along with the error message:
  • Your Tenant URL
  • Attach the XML metadata file for your SAML Identity Provider

See Also

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SAP Analytics Cloud 1.0