- Using the SAML Single Sign-On (SSO) configuration in the menu System > Administration > Security, you receive the following error when verifying one account with the identity provider:
We have encountered an error during the account verification setup. Please check that your login credential is not used by another user and try again.
- In Chrome Developer Tools (accessed via the F12 key), the following error message in the console appears:
app.chunk.4.slice_of_main-chunk.ee91600….js:23 POST 500 (Internal Server Error)
- In the System >> Monitor >> Trace log the following error appears:
uploadIdPMetadata failed with 401 status
uploadIdPMetadata_V1 failed with 401 status
- SAP BusinessObjects Cloud 2016
If you experience this issue, please open an incident with Product Support.
- Use the link https://launchpad.support.sap.com/#incident/solution
- Select the component LOD-ANA-BI
- Provide the following information along with the error message:
- Your Tenant URL
- Attach the XML metadata file for your SAML Identity Provider
- Help portal
- SAP Community network portal ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP Community WIKI
- Ideaplace forum ( for enhancement requests & new features )
- Watch these videos to help start your journey with SAP BusinessObjects Cloud
- Training videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training Events
- Past Event Recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
FPA35-6120, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, SAML self-service, SAML2.0, selfservice, self service , KBA , fails when verifying , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem