SAP Knowledge Base Article - Public

2449889 - Problem (Configuration) - Receiving Error: 'ClientCompanyid is 0.' - Onboarding [E-Verify]

Symptom

When trying to verify the candidate initially, the following error shows: ClientCompanyId is 0.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding
  2. Open E-Verify Activity
  3. Before trying to verify, the following error shows: ClientCompanyId is 0.

Cause

The DivCode or ClientID of the Corporate Structure Level is missing the record of candidate.

Resolution

For Live Customer(s)

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident by providing below information.

  1. BizX Company ID
  2. Support Access
  3. Affected Candidate
  4. ClientID of the Corporate Structure Level or DivCode Value
  5. Approval to add the ClientID and DivCode in candidate's information

 

For Implementation Partner(s) and Consultant(s)

  • Ensure the Corporate Structure Level set in US Form I-9 Level have a Client ID
  • Onboarding and E-Verify Process shoud have the same US Form I-9 Level
  • When passing data to Onboarding, the data key set to the Corporate Structure Level is missing or not included
  • The field for Corporate Structure Level in a panel is hidden

 

For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note

See Also

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Keywords

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Product

SAP SuccessFactors Onboarding all versions