2449889 - E-verify Error- ClientCompanyid is 0. - Onboarding

SAP Knowledge Base Article - Public

2449889 - E-verify Error- ClientCompanyid is 0. - Onboarding

Symptom

  • Cannot proceed with initial verification during the E-verify process step.

Environment

  • SAP SuccessFactors Onboarding
  • E-verify

Reproducing the Issue

  • During thie initial verification step when selecting the Submit initial Verification button receive error message.
  • Error message is ClientCompanyis is 0.  See an example below for error message.

ClientCompanyID is 0.png

Cause

  • The DivCode is not in the Onboarding record for the candidate that you are trying to E-verify.

Resolution

  1. If you receive this error during Initial Verification please open a Cloud Product Support Ticket. Please provide  this KBA number in the ticket, the candidate's name and the Divcode for the candidate you are trying to submit through E-verify.

Internal Note to Cloud Product Support team.  Please read internal memo for fix.

Keywords

  • E-verify Error
  • ClientCompanyid is 0
  • Onboarding
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions