SAP Knowledge Base Article - Public

2449522 - "Declined(incomplete)" status of forms when using the Mass Complete 360 Document feature

Symptom

While performing mass complete 360 forms using Mass Complete 360 Documents Feature, rater feedback status shows as "Declined (incomplete)".  However when tried with the individual Complete / Decline 360 document feature, it updates as "Complete".  

Environment

360 MultiRater

Resolution

This is an expected behavior as per current system design . The mass tool in 360 have two features :

1. Mass decline 360 document - This will decline all in-progress users form in evaluation step. But it will not complete the whole forms, for eg, if after evaluation step there is a signature step, then the form will go to this signature step.
2. Mass complete 360 document -  This will complete the whole form. If the form is in evaluation stage, it will decline all in-progress users form. The difference with #1 is, the whole will go to complete stage after the action.

In case you want to change the functionality of "Mass complete 360 document " to show the rater status as "complete" and not "declined(incomplete)" , please raise an enhancement request in the customer community.

Keywords

KBA , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors HCM Suite all versions