While performing mass complete 360 forms using Mass Complete 360 Documents Feature, rater feedback status shows as "Declined (incomplete)". However when tried with the individual Complete / Decline 360 document feature, it updates as "Complete".
This is an expected behavior as per current system design . The mass tool in 360 have two features :
1. Mass decline 360 document - This will decline all in-progress users form in evaluation step. But it will not complete the whole forms, for eg, if after evaluation step there is a signature step, then the form will go to this signature step.
2. Mass complete 360 document - This will complete the whole form. If the form is in evaluation stage, it will decline all in-progress users form. The difference with #1 is, the whole will go to complete stage after the action.
In case you want to change the functionality of "Mass complete 360 document " to show the rater status as "complete" and not "declined(incomplete)" , please raise an enhancement request in the customer community.
KBA , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , Problem