SAP Knowledge Base Article - Public

2449303 - How to find Incident in Business ByDesign

Symptom

How to find Incident in Business ByDesign system.

Environment

SAP Business ByDesign

Resolution

To find incident which are created in system can be found by following below steps :

1. Login to Business ByDesign
2. Go to Application User and Management work center
3. Select Incidents view
4. Select Incident ID OR In Show Select All Incidents

Below Screenshot will help you to understand above steps :

Incident.png

 

Other way to Track your Incident is found by following below steps :

1. Login to Business ByDesign
2. Go to Help Center
3. Click on Track My Incidents
4. It will diplay open Incidents OR you can find Incident by inserting incident ID in Find and Click on Go

Note : This will only show the user incidents who logged in to the system

Below Screenshot will help you to understand above steps :

HelpCenter.png

 

Other way to Track your Incident is found by following below steps :

1. Login to Business ByDesign
2. Go to Home Work Center
3. Under Self Services View click on My Requests
4. It will Show All open incidents which is created by you(Logged in User)

Below Screenshot will help you to understand above steps :

 Home.png

Note : This will only show the user incidents who logged in to the system

Keywords

Incidents in ByDesign, Find Incidents in ByDesign, Track my incidents, My Requests. , KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Business ByDesign all versions