SAP Knowledge Base Article - Public

2449241 - Apply with LinkedIn, Facebook, or Xing will not load – Recruiting Marketing

Symptom

Candidate attempts to apply with LinkedIn, Facebook, or Xing.

Candidate enters his/her e-mail address.

Candidate is instructed to please wait.

The page will not load.

Candidate cannot proceed with the application.

Environment

SAP SuccessFactors Recruiting Marketing (RMK) - All versions with Social Apply

Reproducing the Issue

  1. Access the Careers site
  2. Open a Job Description page
  3. Apply with LinkedIn, Facebook, or Xing
  4. Enter e-mail address
  5. Click on "Start"
  6. Page will never load and gets stuck at "Please Wait"

Cause

The LinkedIn, Facebook, or Xing API Key for this instance has not been configured correctly.

API Error.png

Resolution

  1. In your browser, open the Developer Tools (press "F12" in Chrome) and click on "Console". You will see a list of errors that states that the "API Domain is restricted".
  2. Create an incident for Recruiting Marketing (LOD-SF-RMK) Support and mention this article along with your findings, so a Support Engineer will assist you with the next steps.

Please note this is only valid for live customers facing technical issues with the Social Apply feature. New implementations of Social Apply are not supported and should be entirely completed by SAP Partners or Professional Services. To learn more about the available resources to implement Social Apply, please refer to the following article:

2528548 - Partner resources for Career Site Builder Implementations

See Also

2512021 - Start Apply with LinkedIn, Facebook, or Xing not working – Recruiting Marketing

2421405 - Social Apply – How to Disable Apply with Facebook and LinkedIn – Recruiting Marketing

Keywords

  • Social Apply
  • LinkedIn
  • Facebook
  • Xing
  • API Key
  • Please Wait
  • Loading
  • RMK
  • Page stuck
  • Won't load
, KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-API , Webservices & API's , Problem

Product

SAP SuccessFactors Recruiting all versions