SAP Knowledge Base Article - Public

2449201 - Not able to Change User's Password.

Symptom

You cannot change the User's Password. In HTML5 the system saves but doesn't change it and in Silverlight the field is greyed out.

Reproducing the Issue

To reproduce the case on both UI Clients:

  1. Administrator Work Centre;
  2. Business Users View;
  3. Select the Business User XYZ (XYZ represents the Business User ID);
  4. Click on Edit > Attributes;
  5. See the field Password is not editable.

Cause

Business User XYZ is assigned to a Security Policy that is not Password Enabled.

Resolution

To check and solve the case:

  1. Administrator Work Centre;
  2. Business Users View;
  3. Select the Business User XYZ (XYZ represents the Business User ID);
  4. Click on Edit > Attributes;
  5. See the field
  6. Here you have all Security Policies available on the system and can maintain them accordingly to the needs of your Business;
  7. To have it Password Enabled you need to check the box:

See Also

You can also go to the Security Policies by: 

  1. Administrator Work Centre;
  2. Common Tasks View;
  3. Edit Security Policies.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions