2448639 - Legal Entities Disappear When Modifying Company

SAP Knowledge Base Article - Public

2448639 - Legal Entities Disappear When Modifying Company

Symptom

  • No Data in Company drop down.
  • Legal Entities disappear when editing Company field.
  • When performing a New Hire and changing the Legal Entity, no Companies are available in the drop down list.

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Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • People Profile 3

Reproducing the Issue

  1. Add New Employee.
  2. Fill out required information for Identity, Biographical Information, Employee Information, etc...
  3. Click Continue.
  4. Fill out required Personal Information, Country Specific Information, Email Information, etc...
  5. Click Continue, taking you to the Job Information portlet.
  6. Having realized you've chosen an incorrect Company, scroll to the top of the page and click the pencil icon to the right of Identity.
  7. Click the drop down for Company.
  8. Notice the field says "Loading" and the incorrect Company disappears; however no other options are available, only No data is displayed.

Cause

  • The Legal Entities available in the Company drop down are being determined by the values entered in the Job Information portlet.
  • By not selecting any value under Job Information, before you attempt the edit, a value of null is being passed.
  • The system cannot determine which Legal Entities to make available based upon a null. This is expected behavior.

Resolution

Possible Workarounds:

  • Before clicking the pencil icon to the right of Identity, instead choose a Position under Target Position. This will cause the screen to refresh.
  • Then, when you choose to modify the Identity section, if you click the Company drop down, all of your Legal Entities will be available.

OR

  • Manage Business Configuration
  • Choose jobinfo
  • Click the Details option for business-unit
  • Under Field Criteria, set Destination Field Value to company and Source Field Name to LegalEntity
  • Click Done
  • Scroll down the jobinfo page and choose Save

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Keywords

SF , SuccessFactors , Success Factors , EC , legal entity missing, can't change company , KBA , LOD-SF-EC-HIR , New Hire/Rehire Wizards , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions