SAP Knowledge Base Article - Public

2448002 - SAP Analytics Cloud "Check configuration" gives "Failed to call SAP Analytics Cloud agent"


SAP Analytics Cloud "Check configuration" gives "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentInfo"

When attempting to create a new SAP BPC for SAP NetWeaver connection SAP Analytics Cloud gives "{"packageId":"","objectName":"message_dm","messageId":"SERVICE_NOT_RETRIEVED","args": ["3_No tunnels subscribed for tunnelId account:///<ACCOUNT>"], "message":"Unable to retrieve the external data due to: 3_No tunnels subscribed for tunnelId account:///<ACCOUNT>...}"


  • SAP Analytics Cloud
  • SAP Cloud Connector

Reproducing the Issue

  1. Install SAP Cloud Connector.
  2. Ensure traffic to/from the following hosts can pass through the firewall.
    • connectivitycertsigning.<DATA CENTER>
    • connectivitynotification.<DATA CENTER>
    • connectivitytunnel.<DATA CENTER>
  3. Install the SAP Analytics Cloud Agent.
  4. Connect SAP Cloud Connector to SAP Analytics Cloud.
  5. Connect SAP Cloud Connector to SAP Analytics Cloud Agent.
  6. Log into your SAP Analytics Cloud tenant.
  7. Click "System > Administration".
  8. Enter your "SAP Analytics Cloud agent" details and click save.
  9. Click "Check configuration" and notice the error.


The Connector State "Location ID" in SAP HANA Cloud Connector Administration is not empty.


  1. Log in to SAP HANA Cloud Connector Administration.
  2. Click "Connector" to view the "Account Dashboard".
  3. From the Account Dashboard click the ">" under Actions next to the problem Account.
  4. Click the "Edit" icon for "Connector State".
  5. Delete all contents from "Location ID".
  6. Click "Save".

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.


EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SCC, HCC, Agent, Location, network, BusinessObjects, BOBJ, Business Objects , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0