SAP Knowledge Base Article - Public

2447856 - Problem (Issue) - Receiving Error: 'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: XXXXXXXXX)' - Onboarding [E-Verify] [US Form I-9]

Symptom

When trying to verify the initail status of a candidate in E-Verify, the following error is received: 'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: XXXXXXXXX)'. See below screenshot of the error.

incident_0012_ 10122018_000228.png

 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Process
  2. Take the affected candidates activity and submit the initial verification
  3. The following error is received: 'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: XXXXXXXXX)'

Cause

Orientation Step is skipped and passport number is empty in the candidates data.

Resolution

For Live Customers

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and provide the following information:

  • Affected BizX Company ID
  • Affected Candidate Name
  • Affected Assignee of the Activity
  • Attached the screenshot of the Passport Number and mark it as confidential

Note

Incident will be reviewed and support may possibly provide the action below.

  • If no case number is present, E-Verify activity will be deleted
  • Affected Onboarding activity under "All Submitted Status' will be routed to Orientation Step for assignee to input the information

For SAP SuccessFactors Cloud Product Support

See internal memo for next action.

Keywords

SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, EVF, LOD-SF-OBD-EVF,e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary;
information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip
solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBD-PAN , Panels, Panel Designer , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions