When trying to verify the initail status of a candidate in E-Verify, the following error is received: 'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: XXXXXXXXX)'. See below screenshot of the error.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Process
- Take the affected candidates activity and submit the initial verification
- The following error is received: 'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: XXXXXXXXX)'
Orientation Step is skipped and passport number is empty in the candidates data.
For Live Customers
- Affected BizX Company ID
- Affected Candidate Name
- Affected Assignee of the Activity
- Attached the screenshot of the Passport Number and mark it as confidential
Incident will be reviewed and support may possibly provide the action below.
- If no case number is present, E-Verify activity will be deleted
- Affected Onboarding activity under "All Submitted Status' will be routed to Orientation Step for assignee to input the information
For SAP SuccessFactors Cloud Product Support
See internal memo for next action.
SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, EVF, LOD-SF-OBD-EVF,e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work
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solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBD-PAN , Panels, Panel Designer , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem