- Cannot move past the initial verification panel.
- Receiving error message when clicking on Submit Verifcaiton button I receive the following error message.
- Initial Verification failed: Error Code (00-00500). Description: Passport Number is required (Tracking Id: 815741664)
- SAP SuccessFactors Onboarding
- E-verify Process at Initial Verification step
Reproducing the Issue
- During the E-verify step at initial verification when clicking on submit verification button I get an error message.
- Passport Number missing from record.
- If you receive the error message please open a Cloud product support ticket and reference this KBA number in the ticket.
- Please provide the screen shot of the error message along with the candidate's name, passport number and expiration date.
Internal Note to Cloud Product team: Please read Internal Memo on how to fix this issue.
- E-verify Error Message
- Passport Number
- Initial Verification failed.
SAP SuccessFactors Onboarding all versions