SAP Knowledge Base Article - Public

2447856 - Error: Initial Verification failed: Error Code (00-00500). Description: Passport Number is required (Tracking Id: 815741664) - Onboarding

Symptom

  • Cannot move past the initial verification panel.
  • Receiving error message when clicking  on Submit Verifcaiton button I receive the following error message.
  •  Initial Verification failed: Error Code (00-00500). Description: Passport Number is required (Tracking Id: 815741664)

E-verify Passport.png

Environment

  • SAP SuccessFactors Onboarding
  • E-verify Process at Initial Verification step

Reproducing the Issue

  • During the E-verify step at initial verification when clicking on submit verification button I get an error message.

Cause

  • Passport Number missing from record.

Resolution

  1. If you receive the error message please open a Cloud product support ticket and reference this KBA number in the ticket.
  2. Please provide the screen shot of the error message along with the candidate's name, passport number and expiration date.

Internal Note to Cloud Product team: Please read Internal Memo on how to fix this issue.

Keywords

  • E-verify Error Message
  • Onboarding
  • Passport Number
  • Initial Verification failed.
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions