SAP Knowledge Base Article - Public

2447308 - Dashboards - Current Route Step Name is blank in the report for forms in Completed Status

Symptom

  • When reporting from domains that have forms and routes, the Current Route Step Name shows as blank or null form forms in Completed status when the data is pulled in Ad Hoc or Dashboard reports.

How can I add the "completed" description to the 'current route step name?'  For forms that are in calibration or other route steps, it shows but nothing when it's in the completed step.

  • Dashboard chart shows no data, but the Drill Down shows information.  The Category used for the chart is Current Route Step Name.

Environment

SuccessFactors Reporting & Analytics

Resolution

The report returning a blank 'Current Route Step Name' for forms in Completed status is working as designed.  This is because when a form is completed, there is no route step that is 'current'; the route step status is considered 'done'.  Since it is blank, the dashboard tile won't visualize it if it used as Category, but the records will still show in the Drill Down

 This is how the Perfromance module is sending the data to reporting tables (for Ad Hoc/Dashboards).
But if you still think you need the Complete status to show in the label, we recommend commenting or voting on an existing Enhancement Request/Idea to change the behavior.

 Current Route Step Name field to reflect "Completed" instead of blanks for the completed forms
https://influence.sap.com/D44658

 Further reference: Dashboards in PM does not displaying all routing steps in columns
https://community.successfactors.com/t5/Reporting-and-Analytics-Ideas/Dashboards-in-PM-does-not-displaying-all-routing-steps-in/idi-p/96429

Keywords

Dashboard tile no data, drill down has data but tile chart has none, current route step data in dashboard tile , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , Product Enhancement

Product

SAP SuccessFactors HCM Core all versions