2447268 - CPM Module Not Loading for all users

SAP Knowledge Base Article - Public

2447268 - CPM Module Not Loading for all users

Symptom

Customer reports that specific users are unable to access the CPM module.

Environment

  • SAP SuccessFactors HCM Core All Versions
  • Continuous Performance Management

Reproducing the Issue

  • When attempting to access users with CPM permissions are unable to do so
  • Even with all permissions correctly enabled, users will find themselves unable to access CPM

Cause

Essentially what has occurred is that "Employee Export" permission has been permission on ANY role the user may have and excluded the Granted User from having the permission access to him/herself, once this exclude self for "Employee Export" is turned on, the User query odata will respect this configuration and there for the user will not be able to access themselves in CPM.

Resolution

The solution is as follows:

  1. Go to User Role Search
  2. Input access user in question
  3. Permission Category: Manage User
  4. Permission: Employee Export
  5. Search for roles

Once results are generated Search for Permission Group that user is part of and remove "exclude Granted User from having the permission access to him/herself"

Keywords

CPM Loading Employee Export   , KBA , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , Problem

Product

SAP SuccessFactors HCM Core 1611