SAP Knowledge Base Article - Public

2446814 - External ID field is Empty for Account after Migration

Symptom

Missing External ID while creating an Account using Migration tool.

Reproducing the Issue

  1. Go to Business Configuration workcenter.
  2. Go to Overview.
  3. Search Migration of Customers.
  4. In the Migration of Customers template: Fill the Key - Account ID.
  5. Upload the file in Migration Tool.
  6. Select Add New Records mode.

The import is successful and the Account created does not have a value of External ID.

Cause

The External ID is never filled with the Account ID in the migration template.

Resolution

The exisiting External ID can be mapped from following steps:

  1. Go to Account and User Management Workcenter.
  2. Select Common Tasks View.
  3. Open ID Mapping for Integration and here you can maintain the External ID which will reflect in the Customers.

Keywords

External ID, ID Mapping for Integration , KBA , employee external id , LOD-LE-MIG-CNT , LEAP Migration Content , How To

Product

SAP Cloud for Customer all versions