SAP Knowledge Base Article - Public

2446643 - Business Card Scan Button missing in Mobile Device

Symptom

You have activated the function of the businesscard scanner,  in the admin area under mahsup web services (added the API Keys for ABBYY Cloud. ABBYY Cloud Key basic_username and basic_password). The status is Active, however the "Scan" button to start scanning in leads is not available in the mobile device.

Cause

Please, check if the question/business option "Lead Creation using an Existing Account" is marked in Business Configuration.

When this question is selected in Business Configuration, the "Scan" button/option is not displayed in leads.

Resolution

If the question is selected, just uncheck this question in Business Configuration and restart the application in your mobile device and the "Scan" button/option should appears again.

For more information about Business Card Scanner in Cloud for Customer, please see the link below:

https://blogs.sap.com/2015/05/16/configuring-and-using-the-business-card-scanner-in-sap-cloud-for-customer-for-the-iphone/

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711

Attachments

Scan Button Missing.jpg