2446571 - Maximum Number of Attachments in Interactions

SAP Knowledge Base Article - Public

2446571 - Maximum Number of Attachments in Interactions

Symptom

You have sent an email with more than five attachments, but in the automatically created ticket only five attachments are displayed only.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisites:

You have sent an email with more than five attachments.

  1. Go to the Service work centre.
  2. Select the Tickets view.
  3. Open Ticket ABC (ABC represents the name of the ticket).
  4. Under Interactions you see that only five attachments are displayed, though you have sent several.

Cause

This is the expected system behaviour.

Resolution

By default only five attachment are displayed in the interactions.

In order to view the other attachments you have to use the View Message Details functionality.

Keywords

Attachments, Interactions, Ticket , KBA , attachments , interactions , ticket , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711