SAP Knowledge Base Article - Public

2445923 - Export Reports to Excel not Supported in Mobile

Symptom

When trying to export a report to Microsoft Excel using the C4C ext App, the information is not displayed correctly.

Reproducing the Issue

  1. Go to Reports Work Center;
  2. Open a report;
  3. Click in the three dots (...);
  4. Click on Download;
  5. Click on Export to Excel;

Cause

The C4C Extended App for mobile did not support the action to export to Excel.

Resolution

Use the option Report in CSV Format.

WORKAROUND:

  1. Go to Reports Work Center;
  2. Open a report;
  3. Click in the three dots (...);
  4. Click on Download;
  5. Click on Report in CSV Format;
  6. Tap on table and select Top-Right button to open the table with an application;
  7. Select Microsoft Excel.

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702