2445836 - Old notifications are displayed in "My notifications" area of "Pending Requests"

SAP Knowledge Base Article - Public

2445836 - Old notifications are displayed in "My notifications" area of "Pending Requests"

Symptom

  • When employee views their "Pending Requests" and look at their "my notifications" section, they can potentially see the noitifcations growing and none of them get removed. 
  • So after some time you can have a list of old notifcations in that portlet.

Environment

  • SAP Successfactors HCM Suite
  • Employee Central

Reproducing the Issue

  1.  Log in as employee or proxy as an employee that gets notifications.
  2. Go to "My employee file"
  3. Choose "Pending Requests"
  4. In bottom right corner, you will see teh "my notification " block/section that can have multiple and old notifications (Example screenshot below).

       my notifications.jpg

Resolution

  • Currently successfactors does not hide or clear notifications and they will always show in the "My Notification".
  • Do note that the notifications are sorted by most current on top.
  • In future, development/engineering are considering to enhance this behavior to show notifications for the specified number of days (setting that would be managed by customer).

      Note: as a workaround you could not use the cc option in a workflow and rather have the employee notified by using an external email (This would be a workaround if you do not want the my notifications section to be used at all and therefore fill up).

Keywords

Successfactors, employee Central, EC, notifications, pending requests , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core 1611