2445801 - Label showing as NULL value in an E-mail - LMS

SAP Knowledge Base Article - Public

2445801 - Label showing as NULL value in an E-mail - LMS

Symptom

  • Label in Email is showing with NULL value.
  • When trying to open Related – More window in User --> Search User in German language, the following error message is displayed:
    "Melden Sie Ihrem Systemadministrator den folgenden Fehler."
    Whereas there is no issue in English language.
  • To export Labels from Source System to the Target system.

Environment

  • Successfactors Learning (LMS)
  • Learning Management System

Reproducing the Issue

  1. Logon with German language.
  2. Click on User tab.
  3. Search for the user and choose user.
  4. Click on Zugeordnet  Mehr -> (In English: Related – More).
    2379196_1.jpg

Cause

Labels in German language is not imported into LMS system.

Resolution

To fix the issue, you need to import the missing Label or you can import all the Labels from Source system which having all the Labels to the Target system. To import the Labels into LMS from one LMS system to another, it involves two steps:

  1. Export the Labels from the Source system.
  2. Import the Labels into the Target system.

Export the Labels from Source System:

  1. Navigate to System Admin.
  2. Select Tools tab and then Label Import/Export.
  3. Select "Export Labels" option and click Next button.

    2445801_1.jpg

  4. Select Language and click Next.
    2445801_2.jpg
  5. Click on "add one or more from list" to add the Label IDs.
    2445801_3.jpg
  6. Choose "Select all the labels of the search results" option if you want to export all Labels and click "Add" button

    2445801_4.jpg
  7. Click "Next" Button.
  8. Enter the name of the file and click "Download" button.
    2445801_5.jpg

To Import the Labels into the Target system, check the following KBA:
2379196 - How to Import Labels in LMS

See Also

2444150 - Unable to access "related/more" section of user record in German after 1702

Keywords

Labels, import, Export, email  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1702