In order to process and analyse issues related to Reports or Data sources created by Partners (PDI solutions) in a efficient way and to enable the Analytics team to narrow down the issue better, you should provide the following information:
- The precise steps to reproduce the issue.
- What is the Report name, the report ID and Data source ID ? (To learn how to show or use the report ID you may check the CD 1652460).
- Error messages found in SDK.
- Original Solution name and Patch solution name.
- Is the problem in Assemble and Download or during Activation ?
- If the problem is during Activation, in which system it is failing ? ( Source system or Target system).
- If the issue is in Target system, provide Source system details.
Please note that not being able to run a customized PDI report (where the report ID starts with Y), does generally not justify the Very High priority, since a fault in a customized object usually does not mean a production or go live showstopper.
KBA , SRD-CC-FED , Feeds , How To