2445172 - E-Verify Error: Initial Verification failed: Error Code [00-02046] Description: Other Reason Text format is invalid

SAP Knowledge Base Article - Public

2445172 - E-Verify Error: Initial Verification failed: Error Code [00-02046] Description: Other Reason Text format is invalid

Symptom

Customer is getting Initial Verification failed: Error Code [00-02046] Description: Other Reason Text format is invalid when submitting E-Verify Activity.

Environment

  • SuccessFactors Onboarding
  • E-Verify

Reproducing the Issue

When trying to submit E-Verify Activity, you will be receiving this error: "Initial Verification failed: Error Code [00-02046] Description: Other Reason Text format is invalid"

Everify error.PNG

Resolution

The reason why this is happening is because a special character was used (e.g. period). See sample screenshot below.

everify text only.PNG

As per US E-Verify system documentation, if a ReasonCode of “OTHER” is entered, then a value must also be entered in OtherReasonText. Note that it may contain only alphabetic characters and spaces. Other special characters and numbers are not allowed.

To resolve this, just remove the special character/s and you will now be able to proceed.

Keywords

  • E-Verify
  • Onboarding
  • Other Reason
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508