2445117 - Information Required for OData issues in Analytics

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2445117 - Information Required for OData issues in Analytics


In order to process and analyse issues related to Odata service for Reports in an efficient way and to enable the Analytics team to narrow down the issue better, you should provide the following information:

  1. The precise steps to reproduce the issue, including the OData URL.
  2. Have you tried to run the query in other Internet Browser (e.g. Chrome, Firefox..) ?
  3. Is there any recent change done in the system or report ?
  4. What is the actual result/error faced by customer (screenshots are helpful) ?
  5. Since when does the issue exist ? or Was it working before ?
  6. Does the same report return data in UI (Analysis Pattern) for the initial selection and the filter values passed via URL (with same user) ?
  7. What is the expected result ?

Business Impact and Incident Priority

Please note that not being able to create run a customized Odata query due to lack of knowledge or consulting on correct parameters, does not justify Very High priority.


KBA , SRD-CC-FED , Feeds , How To


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