SAP Knowledge Base Article - Public

2445105 - Connecting to SAP Analytics Cloud gives 'We've encountered an unexpected issue"

Symptom

Connecting to SAP Analytics Cloud gives 'We've encountered an unexpected issue. Please try again later or contact your system administrator if the problem persists."

SadOrca1024.png

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Browse to <YourTenantURL>.<data center>.sapbusinessobjects.cloud / <YourTenantURL>.<data center>.sapanalytics.cloud provided.
  2. Notice the error.

Cause

This message indicates a reverse proxy configuration issue or a system issue at SAP.

Resolution

If you are connecting to SAP Analytics Cloud via an Apache HTTPD Reverse Proxy, please ensure your configuration includes these lines:

LoadModule headers_module modules/mod_headers.so

ProxyPreserveHost on

RequestHeader append X-Custom-Host <Fully qualified TenantURL>

If you are not connecting with reverse proxy, the issue may be temporary.

If you require an immediate response from SAP, please create an incident using component LOD-ANA-BI.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, unreachable, down, not responding, cannot connect , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0