2444459 - How to troubleshoot issue with Form Signature in Onboarding

SAP Knowledge Base Article - Public

2444459 - How to troubleshoot issue with Form Signature in Onboarding

Symptom

  • Uploaded Forms by candidate behaviour differently
    • e-Signature is present for form 1
    • There is no e-Signature for form 2

 User asks why, and is expecting both forms to have the signature option.

Environment

SAP SuccessFactors Onboarding - PDF Forms

Reproducing the Issue

Replication Steps - Troubleshooting the issue

  1. From the Onboarding Queue open the candidates uploaded forms and verify both forms
  2. Go to Reference Files and open Forms

FormImage1.png

  1. Presents Signature - Open Form for which Signature is present and check settings . There is a tick box for option Employee Signature

FormImage2.png

b) No Signature - There is no option for Employee Signature.

FormImage3.png

3. Go to SuperAdmin - Forms - Form Field . Check forms field signature settings

 

a) If form has field Signature

FormImage4.png

b) If form has no Signature

FormImage5.png

Cause

Forms are behaviour differently because one has the field signature on it and the other doesn't.

Forms has signature field but wrong field type is used - Digital Signature Properties

 

Resolution

In order to add the signature field

  1. Download the form using a PDF editor
  2. Select - Form - Edit Form
  3. Add the field with field type and set the field property
  4. Field type must be Text Field

FormImage6.png

4. Upload the form back in Super Admin

5. Select Employee Signature in - Reference Files - Forms - Select Form with field and tick the box

FormImage7.png

See Also

Forms requiring multiple signatures - Onboarding - https://launchpad.support.sap.com/#/notes/2275541/E

Keywords

Form Signature PDF Editor Edit Forms Onboarding Forms , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611