2444186 - Cannot delete Questionnaire Survey

SAP Knowledge Base Article - Public

2444186 - Cannot delete Questionnaire Survey

Symptom

In the LMS we have recognized that we cannot delete a questionnaire survey that is not in use.

We click on "Delete" and the system asks me "Are you sure you want to delete ...? " - We click "Yes" and the system reloads the page but the survey still exists.

We know that surveys, that are in use are not deletable. But survey that are not in use should be deletable.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The Survey in question is set to 'Active'

Resolution

  • Make the survey inactive by unticking the 'Active' checkbox and selecting 'Apply Changes'
  • Then select 'Delete'
  • The survey will now be deleted.

Delete Survey.png

Keywords

Questionnaire; Survey; Delete Survey; , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1702