SAP Knowledge Base Article - Public

2443817 - Add button in Hierarchy View of an Opportunity greyed out

Symptom

The Add button in Hierarchy view of an Opportunity is greyed out (disabled).

Reproducing the Issue

1) Go to Sales Work Center

2) Open Opportunity view

3) Open a Opportunity record

4) Select Hierarchy view

5) Notice the Add button disabled.

Cause

You just opened the Hierarchy view - you did not select a record from Hierarchy table below.

Resolution

Select a record from the Hierarchy table to enable the Add button.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708