SAP Knowledge Base Article - Public

2443642 - "Unexpected response from SuccessFactors driver: {"status":400} in SAP BusinessObjects Cloud when connecting to SAP SuccessFactors

Symptom

  • SAP BusinessObjects Cloud connection to SAP SuccessFactors is not retrieving/importing data from previously created queries.
  • The following error appears under the System > Monitor menu Trace section (tab):
  • ERROR ADMIN sap.fpa.services.resource.dm Unexpected response from SuccessFactors driver: {"status":400};
    Status: 500

Environment

  • SAP BusinessObjects Cloud 2017.3.2

Reproducing the Issue

  1. Go to Models -> Create a Model
  2. Create a model using an App
  3. Select SuccessFactors connection
  4. Create a new Query/Select the existing one
  5. Click on Import.

Cause

An incorrect certificate was provided when creating SF connection.

Resolution

Please follow the steps in the SAP BusinessObjects Cloud online help to create a new SAP SuccessFactors connection.

Pay special attention to the following fields

  1. Service URL - The service URL is based on the SuccessFactors data center. It can be found in the SuccessFactors documentation at About HCM Suite OData APIs
      
    For example: If your data center is Chandler1/HCM (DC4) you would use the following Service URL: https://api4.successfactors.com

    DataCenter Information

     Environment

     Endpoint URL (ODataServiceUrl)
    Chandler1/HCM (DC4)

     Production

    https://api4.successfactors.com/odata/v2/

    Note: Remove the "/odata/v2" from the URL.
      
  2. Client ID - See the API Key of the Manage OAuth2 Client Applications administration screen in your SAP SuccessFactors system:

APIKey.gif 

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, status, 400 , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0