2443636 - Eligibility rules are being applied over more than 24 hours

When applying the Eligibility rule for a template, it will take more than an hour for the rule to be applied and the page will be stuck in loading/applying rule page.

Compensation

Compensation > Select Template > Plan Setup > Plan Details > Eligibility > Notice that it will take more than an hour to apply the rule

Root cause: Sometimes the rules is applied and there could be a deployment, so the flag in the database is already updated with the rule running and it goes out of sync, so we need to manually clear the database flag.

• Go to the Provisioning
• Navigate to Clear Eligibility rule flag
• Select the template
• Clear eligibilty flag
• Re-apply the Eligibility rule in the instance

Eligibility rule , KBA , LOD-SF-CMP-GDL , Guidelines, setup, data, etc. , Problem