SAP Knowledge Base Article - Public

2443550 - Validation message when instructor sending email to multiple users under 'My Class' tab - LMS

Symptom

This KBA provides clarification for the alert/validation message when instructor trying to send email to multiple users registered in a scheduled offering. 

Environment

SuccessFactors Learning - B1702 and above 

Reproducing the Issue

When an instructor try to send email to multiple users registered in a scheduled offering, a pop up alert appears with below message.

Alert
You have exceeded the character limit of "to" email addresses. Character limit: 1620. Current character count: XYZ. Please remove some users and try again.
Alert.PNG

Cause

As part of LRN-15031, there is a restriction on the length of the email IDs supported by the browsers and each browser’s limit is different. If instructor selects many students and their email IDs length exceeds this limit then browser is not opening email client. Hence, Product Engineering team added a validation message if selected user's email IDs exceeds greater than a number (1620 characters).

Resolution

To use this functionality, instructor needs to deselect some of the users when the limit exceeds 1620 characters.

Keywords

1620, alert, instructor , LRN-15031, My Class, validation message, multiple users, You have exceeded the character limit of "to" email addresses, Character limit: 1620, Please remove some users and try again.   , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Product Enhancement

Product

SAP SuccessFactors Learning 1702