This KBA provides clarification for the alert/validation message when instructor trying to send email to multiple users registered in a scheduled offering.
SuccessFactors Learning - B1702 and above
Reproducing the Issue
When an instructor try to send email to multiple users registered in a scheduled offering, a pop up alert appears with below message.
As part of LRN-15031, there is a restriction on the length of the email IDs supported by the browsers and each browser’s limit is different. If instructor selects many students and their email IDs length exceeds this limit then browser is not opening email client. Hence, Product Engineering team added a validation message if selected user's email IDs exceeds greater than a number (1620 characters).
To use this functionality, instructor needs to deselect some of the users when the limit exceeds 1620 characters.
1620, alert, instructor , LRN-15031, My Class, validation message, multiple users, You have exceeded the character limit of "to" email addresses, Character limit: 1620, Please remove some users and try again. , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Product Enhancement