In order to process and analyze issues related to PDI Scripting, the following details should be gathered.
- Solution Name and ID
- Is the Solution in the same tenant where the incident is created from.
- Business impact in case of Very High priority incidents
- Complete path of the PDI Script
- Overview of the logic implemented in this script
- Status of the solution and activation status of the PDI script.
- Complete steps to reproduce
- Permission to reproduce the issue
- Details of error messages (if any)
- Expected result and the actual result
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