SAP Knowledge Base Article - Public

2443486 - Information Required for JAM Integration With SAP Hybris Cloud for Customer

Symptom

In order to process and analyse issues efficiently, we should gather the following information: 

  • Exact steps on how to reproduce the issue.
  • In case an error message occurs: Error message that occurs and the action that triggered the error message.
  • Do JAM Integration is already scoped in Business Configuration.
  • If any recent changes in JAM/C4C integration set-up has been done.
  • Do customer access JAM using SSO.
  • Do the impacted user ID & E-mail address is same in both JAM & C4C.
  • What is the actual result and what is the expected result.

Screenshots Required from JAM tenant:

  • In Admin Area -> Click on Integrations -> oAuth Client -> select the relevant C4C client and click on View -> Capture the screenshot.
  • In Admin Area -> Click on Integrations -> click on SAML Trusted IDPs -> Capture the screenshot.
  • In Admin Area -> Click on Integrations -> Click External Applications -> Capture the screenshot
  • In Admin Area -> Click on Compliance & Security -> Click Security -> Capture the screenshot.
  • In Admin Area -> Click on Users -> Click on Users & Member Lists -> Search for the user who is facing this issue -> Capture the screenshot once the search result is there on the screen.
  • In Admin Area -> Click on Company Overview -> Capture the screenshot.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions