2443337 - Information Required to Answer Your Question

SAP Knowledge Base Article - Public

2443337 - Information Required to Answer Your Question

Symptom

In order to process and analyse issues efficiently, we should gather the following information for the respective areas:

 

Product Area Topic KBA

SAP Hybris Cloud for Customer

C4C

Sales, Service and Marketing Documents

Jam Integration Issues

2443461 - Information Required for Sales, Service and Marketing Documents in SAP Hybris Cloud for Customer

2443486 - Information Required for JAM Integration With SAP Hybris Cloud for Customer

SAP Business ByDesign

CRM

Sales and Service Documents

Pricing Issues

2437910 - Information Required for Sales and Service Documents in CRM

2443320 - Information Required for Pricing issues in CRM

SAP Business ByDesign

SRM & PRO Purchasing and Projects Documents 2443377 - Information Required for Purchasing And Projects Documents

SAP Business ByDesign

SCM & PLM Supply Chain Management 2455602 - Information Required for SCM Issues

SAP Business ByDesign

FIN Financials 2453948 - Information Required for Financials

SAP Business ByDesign / SAP Hybris Cloud for Customer

Partner Development Infrastructure (PDI)

Scripting Issues

PSM Release Request

2443501 - Information Required for Scripting issues in PDI

2455548 - Information Required for PSM Release Requests

SAP Business ByDesign / SAP Hybris Cloud for Customer

Implementation Topics

Business Configuration Issues

HCM Issues

Data Workbench and OData Services

Data Migration

Foundation

2458300 - Information Required for Business Configuration in Implementation

2458326 - Information Required for Human Capital Management

2458318 - Information Required for Data Workbench and OData Services in Implementation

2458362 - Information Required for Migration in Implementation

2458986 - Information Required for Master Data Issues in Foundation

SAP Business ByDesign / SAP Hybris Cloud for Customer

Technology & Architecture

Groupware (Outlook Add-In) Integration

B2B Issues

2456264 - Information Required for Groupware ( Outlook Add-in ) integration in T&A

2456266 - Information Required for B2B ( Web services - Without Integration scenarios ) in T&A

SAP Business ByDesign / SAP Hybris Cloud for Customer

UI & Mobile

Mobile Apps

C4C Offline Issues

UI issues

Output Management

2443220 - Information Required for Mobile Apps issues in C4C

2443321 - Information Required for Offline Issues in C4C

2443308 - Information Required for UI Issues in C4C / Bydesign

2443279 - Information Required for Output Management issues in Bydesign / C4C

SAP Business ByDesign / SAP Hybris Cloud for Customer

Analytics

Reports / Data sources / Key figures

Reporting Performance and Time out

Odata Analytics

PDI ANA issues

2444352 - Information required for Designing issues with Report and Key figures in Analytics

2444493 - Information Required for Issues related to Time Out or Performance in Analytics

2445117 - Information Required for OData issues in Analytics

2445252 - Information Required for PDI Reports in Analytics

SAP Business ByDesign / SAP Hybris Cloud for Customer

Performance

Performance Issues in C4C

Performance Issues in ByD

2443551 - Information required for performance issues in SAP Hybris Cloud for Customer

2461630 - Information required for performance issues in SAP Business ByDesign

SAP Hybris Cloud for Customer

Integration CRM/ERP Integration Issues with C4C 2443458 - Information required for CRM/ERP Integration with SAP Hybris Cloud for Customer

To assess what priority should be selected when reporting an incident please find detailed information in the Blog:

How to choose the correct priority when you are reporting incidents

 

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions ; SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions