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SAP Knowledge Base Article - PublicSymptom
In order to process and analyse issues efficiently, we should gather the following information for the respective areas:
| Product | Area | Topic | KBA |
|
SAP Cloud for Customer |
C4C |
Sales, Service and Marketing Documents Jam Integration Issues |
2443461 - Information Required for Sales, Service and Marketing Documents in SAP Cloud for Customer 2443486 - Information Required for JAM Integration With SAP Cloud for Customer |
|
SAP Business ByDesign |
CRM |
Sales and Service Documents Pricing Issues |
2437910 - Information Required for Sales and Service Documents in CRM 2443320 - Information Required for Pricing issues in CRM |
|
SAP Business ByDesign |
SRM & PRO | Purchasing and Projects Documents | 2443377 - Information Required for Purchasing And Projects Documents |
|
SAP Business ByDesign |
SCM & PLM | Supply Chain Management | 2455602 - Information Required for SCM Issues |
|
SAP Business ByDesign |
FIN | Financials | 2453948 - Information Required for Financials |
|
SAP Business ByDesign / SAP Cloud for Customer |
Partner Development Infrastructure (PDI) |
Scripting Issues PSM Release Request |
2443501 - Information Required for Scripting issues in PDI 2455548 - Information Required for PSM Release Requests |
|
SAP Business ByDesign / SAP Cloud for Customer |
Implementation Topics |
Business Configuration Issues HCM Issues Data Workbench and OData Services Data Migration Foundation |
2458300 - Information Required for Business Configuration in Implementation 2458326 - Information Required for Human Capital Management 2458318 - Information Required for Data Workbench and OData Services in Implementation 2458362 - Information Required for Migration in Implementation 2458986 - Information Required for Master Data Issues in Foundation |
|
SAP Business ByDesign / SAP Cloud for Customer |
Technology & Architecture |
Groupware (Outlook Add-In) Integration B2B Issues |
2456264 - Information Required for Groupware ( Outlook Add-in ) integration in T&A 2456266 - Information Required for B2B ( Web services - Without Integration scenarios ) in T&A |
|
SAP Business ByDesign / SAP Cloud for Customer |
UI & Mobile |
Mobile Apps C4C Offline Issues UI issues Output Management |
2443220 - Information Required for Mobile Apps issues in C4C 2443321 - Information Required for Offline Issues in C4C 2443308 - Information Required for UI Issues in C4C / Bydesign 2443279 - Information Required for Output Management issues in Bydesign / C4C |
|
SAP Business ByDesign / SAP Cloud for Customer |
Analytics |
Reports / Data sources / Key figures Reporting Performance and Time out Odata Analytics PDI ANA issues |
2444352 - Information required for Designing issues with Report and Key figures in Analytics 2444493 - Information Required for Issues related to Time Out or Performance in Analytics 2445117 - Information Required for OData issues in Analytics 2445252 - Information Required for PDI Reports in Analytics |
|
SAP Business ByDesign / SAP Cloud for Customer |
Performance |
Performance Issues in C4C Performance Issues in ByD |
2443551 - Information required for performance issues in SAP Cloud for Customer 2461630 - Information required for performance issues in SAP Business ByDesign |
|
SAP Cloud for Customer |
Integration | CRM/ERP Integration Issues with C4C | 2443458 - Information required for CRM/ERP Integration with SAP Cloud for Customer |
To assess what priority should be selected when reporting an case please find detailed information in the Blog:
How to choose the correct priority when you are reporting cases
Environment
SAP Business ByDesign
SAP Cloud for Customer
Keywords
Umbrella , KBA , SRD-CC-CC , Control Centre , How To
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