SAP Knowledge Base Article - Public

2443308 - Information Required for UI Issues in C4C / Bydesign


Information Required for UI Issues in C4C / Byd.

  • Is this issue specific to one UI or all UI’s (HTML5, Silverlight, RUI)?
  • Is the issue with Standard Object/Screen or Custom Object/Screen?
    • If the issue with Standard Object/Screen, Application needs to check modelling.
    • If the issue is specific to Custom Object/screen created by PDI and if not working in any of the UI’s, partners needs to  first check the modelling.
  • Is issue specific to any user? If so, kindly share user name with which issue is reproduced.
  • In case of any issue related to screen changes, kindly provide date from when issue is noticed. Also share affected screen (ex: Loading of Accounts, Contacts etc).'
  • Issue when doing content transfer - Check Logs in Adminstrator work center. If logs are not helpful, provide us approval to import the data and to check for problem.
  • Incase of issue with any Page layout- Provide user details and page layout information.
  • Details to be collected for all issues.
    • Steps to Reproduce the issue (every step is needed in details) along with screenshots.
    • Business User Details (User ID - Note that if the issue is related to a specific user we would need the approval to reset the user password).
    • Incase if issue is specific in customer environment, Operating system and browser details.


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