SAP Knowledge Base Article - Public

2443278 - Document transfer email notification is triggered while email notification is turn off

Symptom

  • When we change the line manager in the system under the manager users, the email notification is triggered even after the Email notifications are disabled in the instance.

Environment

  • BizX Platform

Reproducing the Issue

Change the user manger under Manage Users:

manage_user_change_manager.png

A document transfer email notification is receive even though the email notification is turn off:

doc_xfer_notif.png

Document notification is turn off in Admin Center -> Email notification templates:

admin_center_document_notif_turn_off.png

Cause

  • This is expected behavior

Resolution

  • There is no 'Notifications on auto-routing documents' email configuration under email template notification page. Sending such email is hard coded in Manage Users tool when document transfer is triggered, as below:

public static ChangeUserManager tranferDocs(...)

{     ...

    changeUserManagerCommand.setSendMail(true);    

...

Keywords

Document transfer email notification Notifications on auto-routing documents , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Core 1702