SAP Knowledge Base Article - Public

2442892 - Error Message: Mass workflow approval requires "Enable Intelligent Services"

Symptom

Encountered the error "Mass workflow approval requires "Enable Intelligent Services"" while trying to do a mass approval. provisioning : "Enable Intelligent Services [Not Ready for Sales/Production] ". Intelligent Services still not ready for use in prod? What are the impact if Intelligent Services is enabled?

Environment

SuccessFactors

Employee Central

Reproducing the Issue

Try to approve all the workflows from the To Do list in single click from advanced home tile of Home Page V3

Get following error : Mass workflow approval requires "Enable Intelligent Services".

Cause

Enable Intelligent Services is not enabled in the instance (provisioning).

In backend provisioning, navigate to Edit Company Settings->Enable Intelligent Services->Save Feature.

Resolution

There is no negative impact in case you enable "Enable Intelligent Services [Not Ready for Sales/Production] " and it is required along with the advanced ToDo tile on homepage V3 for mass approval of workflows feature.

Please Note:

There are 3 scenarios

1. Approve one workflow, this will trigger straight away.
2. Choose between 2-10 workflows, this required Intelligent Services to be enabled,
3. Choose more that 10, system will schedule a job to approve does not require Intelligent Services.

You only need Intelligent Services for 2-10 workflows, if you select between 2-10 to approve you will get the error about IS not being enabled but if you pick more than 10 it will just schedule the job without the need for IS to be enabled.

Keywords

Mass workflow approval requires "Enable Intelligent Services", Employee Central, Mass workflow approval, Not Ready for Sales/Production   , KBA , LOD-SF-EC-ITS , Intelligent Services , Problem

Product

SAP SuccessFactors HCM Core 1702