SAP Knowledge Base Article - Public

2442747 - Application Error when clicking 'Update Screen' form 'Display Options' popup

Symptom

In Requisition listing page, an Application Error is displayed after pressing 'Update Screen' button from Display Options popup:

req_err.png

 

Environment

Successfactors - Recruiting

Reproducing the Issue

In Requisitions listing page

- Presss 'Display Options'

- In Display Option popup, press 'Update Screen' button (no need to modify any selection)

- An Application error is displayed in format: errorId=9e20fa75-c133-4214-b4dc-1ea5b0cd66ce, timestamp=2017-03-14T17:26:27.578+0000...)

 Note that this issue usually concerns only a specific locale, please try to replicate it in different locales to confirm.

Cause

Root of the issue, a label contains corrupted HTML

Resolution

 

1- First identify the locale(s) in which the problem is replicable.

2- A change will need to be done on a customized label in Provisioning language pack (Provisioning is only accessible to Partners and CS agents)

prov.png

 

 

Two solutions :

#1- Change corrupted label ID value

Label ID : RECRUITING_JRS_dueDateCol

Value : <span style="white-space:normal

To

<span style="white-space:normal;">Due</span>

#2- Alternatively, you can remove this label ID from custom locale so the default value will take over.

 excel.png

 

Keywords

Display Options;error;corrupted label , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions