2442249 - Importing of MDF object file with special characters (Non-UTF-8 characters) is failing

SAP Knowledge Base Article - Public

2442249 - Importing of MDF object file with special characters (Non-UTF-8 characters) is failing

Symptom

Importing of MDF object file with special characters (Non-UTF-8 characters) is failing with error:

"An error has occurred while trying to process your request. If the problem persists, please contact our technical support."

Environment

Platform

Reproducing the Issue

1. Admin Center > Import and Export Data > Import Data

2. Choose the file.

IE File Name is: Çrateur

3. Import the file and you will get the error:

"An error has occurred while trying to process your request. If the problem persists, please contact our technical support."

Cause

The file name has non UTF-8 encoding characters

Resolution

Change the file name to UTF-8 encoding as per system design.

Engineering team is working on this defect. XAF-1696 to track this. This is the top priority for 1708v at the best.

See Also

2277994, XAF-1696

Keywords

MDF, Import MDF Object File , KBA , LOD-SF-MDF-IMP , MDF Import and Export Issues , Problem

Product

SAP SuccessFactors HCM Core 1611