2442186 - SAP Jam - Company User Detail Report Missing Disabled At data for some users

SAP Knowledge Base Article - Public

2442186 - SAP Jam - Company User Detail Report Missing Disabled At data for some users

Symptom

  • A Company Admin has downloaded the Company User Detail Report from SAP Jam. They have noticed that some users do not have a value entered in the "Disabled At" column

Resolution

  • This is expected behaviour.
  • For a company that is integrated with BizX, the records will not show a disabled at timestamp for alumni if the their accounts were not provisioned to Jam.
    A user's Jam account is provisioned upon their first login or when someone invites them to a group.
  • The reason the "Disabled At" column is missing for some of the users in your Company User Detail report is because they never logged into SAP Jam, or were never invited to a SAP Jam Group.

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions