2441461 - InformationAccess Service GetServerInfo is not available. Install EPM error appears in SAP Analytics Cloud (BOC)

• GetServerInfo is not available and Install EPM error appears when connecting to HANA on-premise system.
• Accessing SAP Analytics Cloud through a reverse proxy works and also the XS-engine is up and running when calling the reverse-proxy with defined path prefix.
• The issue occurs after establishing the connection that is, when calling ".../sap/bc/ina/service/v2/GetServerInfo" Service in JSON-Format:
  {"Messages":[{"Number":42001,"Type":2,"Text":"InformationAccess Service GetServerInfo is not available. Install EPM."}]}

• SAP Analytics Cloud (all versions)
• SAP Hana 2.X
• Apache HTTP Server 2.4.X

1. Configure Apache HTTP reverse proxy according to the help guide.
2. Error appears when testing the dispatcher rules for the remote system by opening the following URL:
   https://<Apache Web Host>/<PATH>/sap/bc/ina/service/v2/GetServerInfo

EPM Addon is required in order to connect to SAP HANA 2.0 and higher versions.

• According to the System Requirements page SAP HANA 2.0 is supported with the SAP HANA EPMMDS plugin installed on the SAP HANA 2.0 system.
• SAP Note 2456225 and SAP Note 2444261 provide additional setup information.

• Help resources
• Help portal
• SAP Community ( Questions & Answers / Direct Link to ask question / Blogs )
• SAP community wiki
• Ideaplace forum ( for enhancement requests & new features )
• Video tutorials 
• Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
• Training events
• Past event recordings
• New user handbook
• Roadmap
• How to connect to on-premise data
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud
• Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)

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