SAP Knowledge Base Article - Public

2441013 - Errror Message "External key, XYZ does not exist" While Maintaining Account Contact Relationship Using Data Workbench Work Center

Symptom

You have a requirment to maintain Account Contact Relationship using External ID of Contact and Account in Data Workbench work center and system throws the below error message

External key, XYZ does not exist

Reproducing the Issue

1. Go to Data Workbench work center
2. Select Import view
3. Select Object as Account Contact Relationship
4. Select Next
5. Upload the required CSV template

Cause

The cause for the error is that External ID is used from creating Account Contact Relationship using Business System ID

Resolution

If the Business System ID is used for referring data from External System. You need to create Custom OData service for the Entity and maintain Scheme Code for the property ContactExternalKey in ID Mapping tab in properties section.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702