2440846 - Creation of Realignment Run displays Error Message A navigation error has occurred; error code: 023; Missing Start Authorization for CODCUSTOMER_Q0001

SAP Knowledge Base Article - Public

2440846 - Creation of Realignment Run displays Error Message A navigation error has occurred; error code: 023; Missing Start Authorization for CODCUSTOMER_Q0001

Symptom

While creating a new Realignment Run and using the Define Account Selections functionality following error message is displayed: A navigation error has occurred; error code: 023; Missing Start Authorization for CODCUSTOMER_Q0001.

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Select the Realignment Run view.
  3. Click the New button.
  4. Click the Define Account Selections hyperlink.
  5. The following error message is displayed A navigation error has occurred; error code: 023; Missing Start Authorization for CODCUSTOMER_Q0001.

Cause

Report CODCUSTOMER_Q0001 is not assigned to the work centre and view.

Resolution

When using  the Define Account Selections functionality the report CODCUSTOMER_Q0001 is called and in order to be able to use this in the realignment Run you have to assign it to the Sales work centre and the Realignment Run view.

You have to use the following steps to assign the report:

  1. Go to the Business Analytics work centre.
  2. Select the Design Reports view.
  3. Search and select the report CODCUSTOMER_Q0001.
  4. Click the Assign button.
  5. Flag the Sales work centre and Realignment Run view.
  6. Click the Save button.

You should be able to use the Define Account Selections functionality without any error message being displayed.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1702