SAP Knowledge Base Article - Public

2440835 - Learning/Jam missing from drop down menu or home page after proxy - BizX Platform integration with Learning/Jam

Symptom

  • Learning option missing from home menu when proxying
  • Jam option missing from home menu when proxying
  • Unable to use module picker to navigate to LMS after using "proxy as" in BizX
  • Unable to use module picker to navigate to Jam after using "proxy as" in BizX
  • Unable to see Learning Tile
  • Unable to see Jam Tile

Environment

  • SAP SuccessFactors HCM Suite
  • SAP Jam Collaboration
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. In BizX, use "Proxy as" feature and proxy as an user that has been granted Learning/Jam Access Permissions.
  2. Navigate to the home page tile or navigate to the home menu dropdown to access Learning/Jam
  3. The Learning/Jam option is missing.

Cause

When using the proxy as feature, the Learning/Jam option is disabled from the system. This is expected behaviour.

Resolution

  • Login as the affected user in BizX directly. The link and tile will be visible
  • On Learning case, you can use the LMS proxy feature after accessing LMS.

Keywords

BizX, LMS, learning, dropdown, tile, home page , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions