SAP Knowledge Base Article - Public

2440835 - Learning missing from dropdown menu or home page after proxy - BizX Platform integration with Learning

Symptom

  • Learning option missing from home menu when proxying
  • Unable to use module picker to navigate to LMS after using "proxy as" in BizX
  • Unable to see Learning Tile

Environment

  • BizX integrated with Learning

Reproducing the Issue

  1. In BizX, use "Proxy as" feature and proxy as a user that has been granted Learning Access Permissions.
  2. Navigate to the home page tile or navigate to the home menu dropdown to access Learning
  3. The Learning option is missing.

Cause

  • When using the proxy as feature, the Learning option is disabled from the system. This is expected behaviour.

Resolution

  • Login as the affected user in BizX directly. The link and tile will be visible
  • Use the LMS proxy feature after accessing LMS.

Keywords

BizX, LMS, learning, dropdown, tile, home page , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions