SAP Knowledge Base Article - Public

2440721 - Address values do not correctly reflect chosen country


  • Incorrect values displayed in address fields when selecting an alternate country.
  • When adding a new address with a different country than in the current address section, the new address fields show the wrong values.


  • SAP SuccessFactors HCM Cloud
  • Employee Central - People Profile

Reproducing the Issue

  1. Go to Employee Personal Information
  2. Edit Addresses
  3. Notice the country of the existing address, in this case China, and the Province of Beijing.

China 1.PNG

  1. Add a new address and select a different county, in this example Germany was chosen. Observe the options for Province still reflect China instead of Germany.

China 2.PNG

NOTE: Issue can also be observed when adding a new employee.


The issue has been identified and logged under JIRA ECT-68619.


  • This issue is scheduled to be addressed in b1705
  • Fixed with: Patch b1702p7 (8-Apr-2017)


Success Factors , EC , PP3 , addressType , incorrect address values , can't select correct option , ECT 68619 , PTCH 25617 , KBA , LOD-SF-EC-PP3 , People Profile 3 , LOD-SF-EC , Employee Central , Bug Filed


SAP SuccessFactors HCM Core 1702