SAP Knowledge Base Article - Public

2440379 - You are not Able to Configure the Best Reached By and Contact Permission Fields

Symptom

You want to confugure the drop-down options for the fields Best Reached By and Contact Permission, but cannot find an option to do so.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open the contact ABC (ABC represents contact ID).
  4. On the contact Header, there are 2 fields - Contact Permissions and Best Reached By.

You want to configure the drop-down options for these fields.

Cause

As the Contact Permission code and the Best Reached By code are both strongly related to the marketing functionality, there is no plan to enable the customization of this codes. For example, if the Contact Permission code is checked before, the Contact will be contacted and also the Best Reached By code is used to determine the best channel for the contact. So within the marketing process we rely on the content of the codes and the customization is not allowed to avoid inconsistency,

Resolution

This is the expected behavior of the SAP Hybris Cloud for Customer.

Keywords

KBA , contact , permission , allowed , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-CON , Contact , How To

Product

SAP Cloud for Customer all versions