2439502 - SAP Jam - How to change the "FROM" section of email notifications from SAP Jam

SAP Knowledge Base Article - Public

2439502 - SAP Jam - How to change the "FROM" section of email notifications from SAP Jam

Symptom

  • Customers may have renamed SAP Jam to something else. Unfortunately, email notifications are displayed as coming from SAP Jam or JAM. This may lead to some confusion for end users.

Resolution

  1. Log into the SAP Jam instance as a Company Admin.
  2. Click Jam Admin > Admin > Branding and Support > Enter the new name for "SAP Jam" in the textbox beside "Product instance name"
  3. Result: Email notifications from SAP Jam will now be displayed as coming from the name you specified in the above step. SAP Jam or JAM will no longer be displayed in email notifications.

Keywords

KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration all versions