2438997 - Items getting marked as Complete but remain on user Learning Plan

SAP Knowledge Base Article - Public

2438997 - Items getting marked as Complete but remain on user Learning Plan

Symptom

When users are completing the courses they are getting marked as complete and recorded in Learning history, but items are not getting removed from the Learning Plan.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

If you have users in multiple time zones and when the assigner is a day ahead of the assignee, completions would not grant credit for the assignment because of time and date conversion.

Resolution

We have the option to allow users who have completed an assignment within 24 hours of a new assignment to get credit.

This can be turned on using a new setting. Naviaget to System Admin -> Configuration -> Global Variables -> Grant Credit for Events Completed the Day before Assignment Date.

If you have users in multiple time zones, then Grant Credit for Events Completed the Day before Assignment Date is useful for you.

Keywords

Grant Credit for Events Completed the Day before Assignment Date, Item not getting removed from learning plan, learning plan, items

, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions