SAP Knowledge Base Article - Public

2438994 - Application Error during Rehire if Employment Information contains inactive data

Symptom

Customer is having an application error without errorId when rehiring an employee after completing Personal Information then navigating to Job Information page.

Environment

b1611, SAP SuccessFactors - Employee Central

Reproducing the Issue

1. Login to the instance.

2. Navigate to Admin Center > Rehire Inactive Employee

3. Select Employee > Populate required fields

4. Complete the Personal Information page

5. Proceed to Job Information page. You will then notice that the screen will display 'Loading...' and spins for several minutes.

A hard stop, application error will be displayed without errorId, you will not be able to continue the rehire process.

Cause

This is caused by an inactive object in the employee's profile such as Job Code, or Department, etc.

Resolution

The workaround is to reactivate the affected object then rehire the employee.

After rehiring, you may revert the object back to inactive state.

There is an Enhancement Request logged to address the issue permanently, tracked under ECT-49853.

However, there is no definite timeline yet. Customer may reach out to respective Customer Success Manager (CSM) for tracking.

See Also

ECT-49853

Keywords

Application Error, Rehire , KBA , LOD-SF-EC-FOO , Foundation Objects - MDF & Legacy , Product Enhancement

Product

SAP SuccessFactors HCM Core 1611