You have enabled the Pricing Pane for the Overview facet of Tickets, however this is not showing on a ticket previously created.
Reproducing the Issue
- Go to the Service work centre.
- Go to the Ticket view.
- Open the relevant ticket ABC (ABC represents the ticket).
- Go to the Overview facet.
- NOTE: The Pricing Pane is not showing, despite this being enabled.
The Ticket ABC was created prior to activating the External pricing.
This is expected system behaviour. Please note that the Pricing panel will be visible only when External pricing is enabled in Document Type.
KBA , LOD-CRM-SRP , Service Request Processing , How To